Returns Policy

We hope you love your LVRS pieces. If something isn’t quite right, you may request a return within 14 days of receiving your order.

Change-of-mind returns

To be eligible for a change-of-mind return, your item must be:

• Unworn, unwashed and unused

• In its original condition and packaging

• Returned with all original tags attached

• Free from marks, makeup, fake tan, deodorant, perfume and other signs of wear

You will also need to provide your order number or proof of purchase.

To request a return, email admin@lvrsthelabel.com.au with your order number and reason for return. If your return is approved, we will provide instructions and the return address.

Please do not send an item back before contacting us, as unauthorised returns may not be accepted.

Customers are responsible for the cost of returning change-of-mind items. We recommend using a tracked shipping service, as LVRS is not responsible for returns lost in transit. Original shipping costs are non-refundable.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If an item is faulty or damaged, or you have received the wrong item, contact us as soon as possible at admin@lvrsthelabel.com.au with your order number and clear photos of the issue.

We will assess the item and arrange an appropriate solution. Where an item does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to a repair, replacement or refund. LVRS will cover reasonable return shipping costs for confirmed faulty, damaged or incorrect items.

Items that cannot be returned

For hygiene reasons, the following items cannot be returned for change of mind:

• Gift cards

• Personalised or custom-made products

• Items marked as final sale

Sale or final-sale items are not eligible for change-of-mind returns. This does not affect your rights where an item is faulty or otherwise fails to meet a consumer guarantee under Australian Consumer Law.

Exchanges

We do not currently offer direct exchanges. If you would like a different size or style, return your original item and place a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact admin@lvrsthelabel.com.au.

This policy does not exclude, restrict or modify any rights or remedies available under Australian Consumer Law.